Who is SOLAR-IT?
SOLAR-IT is an IBM iSeries (AS/400) company with its headquarters in Antwerp (Belgium). We aim to be an employer who is committed to our employees, and, on the basis of partnership, from an independent position, we aim to help our associates achieve their company objectives by means of integrated IT solutions.
SOLAR-IT Quality Policy
It is our goal to satisfy the IT needs of our customers by continuously improving our software products and IT services.
SOLAR-IT as an employer
SOLAR-IT expects a great deal of hard work, high quality and commitment from its employees; qualities that can be seen in a great feeling of responsibility for the company, the customers and colleagues.
As set out in the company objectives, SOLAR-IT offers its employees the opportunity to develop further their professional and personal skills, and to grow into all-round IT-experts.
SOLAR-IT does not believe that IT-experts are strangers to the real everyday world, but rather that they are valuable members of society, part of their family, heads of households, members of a union. SOLAR-IT is a firm supporter of the need to find a balance between work and home life.
SOLAR-IT as a service provider
SOLAR-IT targets all companies that use the IBM iSeries (AS/400) system, the connected networks and connections with the Internet, and those that use tailor made or standard software, with tailor made inserts, for their business critical processes.
The philosophy of SOLAR-IT regarding its role as an IT-supplier is manifested by the:
- partnership with customers
- integration of services
The customer-oriented focus of SOLAR-IT targets two aspects: The provision of services and the taking into account of the wishes and the requirements of the customer. Each employee within the organisation is expected to have a customer oriented and customer friendly attitude. Each (potential) customer of SOLAR-IT should be treated with the utmost respect.
We are constantly striving to integrate our services and to answer all customer questions on one incoming telephone number. The customer contact person is responsible for the problem resolution process, which, because of the considerable expertise within SOLAR-IT, can be completely taken care of in one go, thus avoiding the famous ‘grey’ areas.