EZ-Complaints

What does EZ-Complaints offers?

That the settlement and the solving of complaints is considered more and more as an important component of company marketing nowadays, has been already common knowledge for a while. For this reason SOLAR-IT developed EZ-Complaints. This application makes it possible to handle all complaints a company run into in a most efficient and univocal way by means of one centralised database e.g. BPCS, PRMS.

EZ-Complaints not only ensures you a structured complaint settlement but also the possibility to approach the needs of your customers more efficiently. Furthermore, the money that your company would spend to a comparable application would be considerably higher and cost will be reduced drastically after this one-time investment.

EZ- complaints will provide your company the following functional benefits:

  • All your customer complaints in one centralized database
  • The possibility of generating complaint reports
  • Immediate online consultation of complaint status
  • All additional complaints information synoptically en in detail stored
  • A clear cost recording of the complaints
  • An automatic email notification when a complaint is reported
  • A complete support for Microsoft Office
  • Sophisticated workflow
  • Relation between complaint and ERP e.g. BPCS, PRMS

 

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